Shipping & Delivery Policy
Last updated: 31 July 2026
Cartrix (“Cartrix”, “we”, “us”) is a technology platform. We do not manufacture, stock or ship any physical products ourselves. Every order placed on a Cartrix-powered store is fulfilled and shipped by the merchant who runs that store, using their own delivery partners.
1. Who ships your order
When you buy from a store built on Cartrix, the merchant handles packing, dispatch and delivery. Delivery timelines, courier, shipping charges and service area are set by that merchant, not by Cartrix. Many merchants on Cartrix ship using partners such as Shiprocket and Delhivery, but the specific courier and timeline for your order depends on the individual store.
2. Delivery timelines
- Check the store you're ordering from for its stated delivery estimate, which is usually shown at checkout or on the product page.
- Made-to-order or customised items (common for bridal wear and jewellery) can take longer than ready-to-ship items — the merchant should disclose this before you pay.
- Once dispatched, you should receive tracking information or an update from the merchant; contact them directly for status on a specific order.
3. Delayed, lost or damaged orders
If an order is delayed, lost in transit, or arrives damaged, contact the merchant first — they are responsible for resolving delivery issues with their courier. If you have contacted the merchant and have not had a response within a reasonable time, email us at cartrix.store@gmail.com with your order details and we will attempt to reach the merchant on your behalf.
4. Returns and refunds
Returns, refunds and cancellations are covered separately in our Refund Policy.
5. Changes to this Policy
We may update this Policy from time to time. We will change the “Last updated” date above and, for material changes, provide additional notice.
6. Contact us
Questions about this Policy? Email cartrix.store@gmail.com.