Refund Policy

Cartrix currently charges merchants a subscription of ₹2,000 per month plus a 1% platform fee on order value, billed as described in your plan. This section covers refunds for those charges only, not for products bought from a merchant’s store.

• You can cancel your subscription at any time from Settings; cancellation takes effect at the end of the current billing cycle and you keep access until then.
• The monthly subscription fee is non-refundable once a billing cycle has started, including if you stop using the platform partway through the month.
• If you were charged in error, or charged after a cancellation that should have taken effect, we will correct the charge and refund the affected amount in full.
• The 1% platform fee is charged per completed order and is not refundable once the order is settled, except where the underlying order itself is refunded (see below) or where the fee was charged in error.

When you buy from a store built on Cartrix, your order, its price, and its delivery, return, refund and cancellation terms are set by that merchant, not by Cartrix. Merchants are required to state their own refund and cancellation policy on their store. Please check the specific store’s policy, or contact the merchant directly, before and after ordering.

What Cartrix does

• We provide the checkout and payment infrastructure (via our payment partner, Cashfree) that the merchant uses to accept payment.
• Where a merchant approves a refund for an order, we process it back to the shopper's original payment method through Cashfree.
• We do not decide whether an individual order qualifies for a refund — that is the merchant's decision, based on their stated policy and the circumstances of the order.

If a merchant is unresponsive

If you have contacted a merchant about a refund or cancellation and have not had a response within a reasonable time, you can escalate to us at cartrix.store@gmail.com with your order details, and we will attempt to reach the merchant on your behalf.

Approved refunds are typically initiated within 2–3 business days of approval, and funds usually reach the original payment method within 5–7 business days after that, depending on the shopper’s bank or payment provider.

• Order issues (as a shopper) — contact the merchant you bought from directly, using the contact details on their store.
• Platform billing issues (as a merchant) — email cartrix.store@gmail.com with your store name and the charge in question.

We may update this Policy from time to time. We will change the “Last updated” date above and, for material changes, provide additional notice.

Questions about this Policy? Email cartrix.store@gmail.com.